STARTEK
Assisted customers with account setup, activation, and troubleshooting of prepaid card accounts., Maintained thorough knowledge of an american financial institution’s products, services, and policies to accurately address customer inquiries and provide appropriate solutions., Processed and resolved customer complaints and disputes in a timely and professional manner while educating customers on account features, benefits, and usage to promote customer retention and loyalty.
Km2
Resolving client questions and issues relating to invoices, and providing regular, accurate reports of billing data., Selling products (tv, internet and phone), offering or adding new services to current customers.
Trucking – Y89
Placed and tracked cargo/ shipment for supplies, maintaining optimal inventory levels to support operations, Monitored and managed finances, including tracking expenses, revenue, and profit margins
Dispatch Coordinator
English & Call center skills
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A dispatch coordinator beetween USA and MX, scheduling and coordinator of logistics operations, ensuring efficient delivery of goods or services., My responsibilities were assigning tasks to drivers or technicians, monitoring routes, communicating with clients, and resolving any issues that arise during the dispatch process.
