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Denisa
Call Center Operations Specialist with Proven Team Leadership Skills
Contacto
Competencias
Managed customer contacts, campaign execution, and back-office services in a high-volume call center environment.
Led and trained teams, guiding them to meet objectives and managing staff development initiatives.
Handled activity reporting and performed statistical analysis to monitor performance and support decision-making.
Conducted outbound calls for marketing campaigns, engaging clients in telecom sectors.
Utilized Office applications extensively for reporting, document preparation, and communication purposes.
Educación
Idiomas
Resumen
Dedicated call center professional with leadership experience in managing teams, executing outbound campaigns, and analyzing data to optimize performance within telecom sectors.
Logros Clave
- Led a team at SILEO SH.P.K, focusing on staff selection, training, and goal achievement.
- Managed reporting and analyzed activity data for strategic insights over medium and long terms.
- Directed outbound telesales and telemarketing campaigns for major telecom clients like Fastweb, Vodafone, and Telecom.
Experiencia
Operatore outbound
gestione servizi back-office, Contatti telefonici per campagne teleselling, telemarketing nelle campagnie di telefonia : Fastweb –Telecom –Wind3 –Vodafone
Team Leader
Selezione e formazione del personale, guida di un team verso il raggiungimento di obiettivi, gestione reportistica delle attività con analisi statistiche del medio e lungo periodo, relazioni di qualità, contatti con gli account dei partners ed i referenti di commessa, working progress, job rotation...