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Dennis
Data Operations Analyst with 5 years of experience in service management
Contacto
Competencias
Utilized ServiceNow for managing tickets, system upgrades, and issue resolution.
Created SOPs, led training, and ensured data accuracy and compliance.
Handled customer service, problem solving, and maintained customer satisfaction.
Improved team efficiency through process improvements and training initiatives.
Educacion
Idiomas
Resumen
Results-driven professional specializing in service management, data accuracy, and process improvements with proven track record in IT and finance environments.
Logros Clave
- Drove system upgrades by analyzing over 100 enhancement requests in ServiceNow.
- Resolved 95% of Tier 1–2 issues on first contact, ensuring system uptime and user satisfaction.
- Accelerated data processing by optimizing entry workflows, maintaining 100% on-time updates.
Experiencia
Intermediate
Drove system upgrades by analyzing over 100 enhancement requests in ServiceNow to improve enterprise performance., Resolved 95% of Tier 1–2 issues on first contact, ensuring peak system uptime, and user satisfaction., Boosted team efficiency by leading ServiceNow training, cutting ticket resolution...
Entry
Resolved 95% of Tier-1 technical issues via ServiceNow, improving response efficiency, and user satisfaction., Increased system adoption by authoring clear Entitlement Master user guides for new platform users., Ensured project consistency by representing the Foundation in daily IT stand-up...
Intermediate
Accelerated data processing by optimizing entry workflows, ensuring 100% on-time updates for all records., Improved team efficiency by creating SOPs and leading internal training sessions on data accuracy standards., Maintained 99.9% data integrity by managing and auditing information systems for...