Denny - Customer Service Agent with 5+ years of technical support and interpersonal skills

Utilized active listening skills to understand customer concerns and escalate issues appropriately.

Resolved technical and service-related issues efficiently in a high-volume environment.

Interacted clearly and empathetically with customers from diverse backgrounds in both bilingual settings.

Managed multiple customer inquiries simultaneously, prioritizing urgent issues to ensure timely resolution.

Maintained high levels of customer satisfaction through empathetic listening, timely issue resolution, and personalized attention., Managed a high volume of incoming calls, effectively prioritizing issues to ensure quick resolution and minimize wait times for customers., Actively listened to...

Maintained high levels of customer satisfaction through empathetic listening, timely issue resolution, and personalized attention., Helping seniors with technical problems on their computers or printers, or explaining how the device works