Dedicated professional with over 5 years of experience in technical support, customer service, and hardware/software troubleshooting. Proven ability to resolve issues efficiently and enhance user satisfaction across diverse technical environments.
Expertise in diagnosing and resolving hardware issues to ensure system reliability.
Proficient in delivering exceptional customer service via multiple communication channels.
Skilled in remote technical support, issue triage, and problem resolution.
Capable of installing, configuring, and maintaining various software systems.
Dell Technologies
Provide customer support for DELL products via mail and phone, ensuring complete service and timely assistance based on customer reports.
Velox Insurance
Auto insurance sales for the state of Georgia., Quoting and customer service.
Its pty
Collections service for a financial company., Making or receiving calls to collect payments from customers regarding their accounts.
Technician in Logistics, Materials, and Supply Chain Management
Engineer in Watershed and Environmental Management
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Basic understanding of network setup and connectivity troubleshooting.
