Experienced customer service manager skilled in team leadership, service quality improvement, and conflict resolution. Proven track record of enhancing customer satisfaction and operational efficiency.
Supervised and trained customer service teams, enhancing client relations and service delivery.
Managed team operations, motivated staff, and handled conflict resolution to maintain high performance.
Effectively communicated policies and procedures to staff and clients, ensuring clarity and understanding.
Addressed customer complaints promptly and devised solutions to improve experience.
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