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Diana
Student Coordinator at Connecting Us Language Academy
Contacto
Competencias
Skilled in providing psychotherapy to diverse age groups including children, teens, and adults.
Experienced in managing multiple projects simultaneously with a focus on quality and efficiency.
Expert in customer service strategies with a strong background in retention and satisfaction.
Proficient in administrative processes, including documentation and event coordination.
Educación
Resumen
Dynamic professional with experience in psychotherapy, project management, and administrative roles, dedicated to improving service quality and client retention.
Logros Clave
- Successfully maintained portfolio and ensured high service quality, resulting in increased student retention.
- Streamlined hiring processes, reducing time-to-hire for positions within the academy.
- Implemented effective tracking systems that improved accountability and service follow-ups.
Experiencia
Student Coordinator
Portfolio maintenance & service followups. Quality control. Retention. Tracker keeping. Credential creation. Hiring processes. Among others.
Intern Psychologist
Practicioner. Psychotherapy. Patient attention (kids, teens and adults)
External Resources Manager
Manage subcontractor process. Business profile review. Portfolio maintenance
Transaction Processing Associate I
Document validation. Bank statement analysis. Security reports
Administrative Assistant
Document internal processes. Business Event Coordination. Social Media Customer Service & Marketing. Tax Reports and payments.
Customer Service Senior Representative
Telephone plant in Customer Service and Retention Accounts.
Administrative Assistant
Immigrant Visa Emission. Consular Section. Immigration visa processes. Filing
Assistant to Solidarity Association Department
Internal Business Event Coordination. Filing. Loan process management