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Diana
Procurement & logistics specialist with 5+ years in operations
Video resume
Contacto
Competencias
Oversaw material procurement, supplier evaluation, and stock maintenance using ERP systems to support operational needs.
Assisted users with technical issues at EVGO stations and managed customer inquiries, ensuring positive client interactions.
Advised clients and managed full sales processes at Profuturo, exceeding sales targets through customer retention.
Handled documentation and official procedures, supporting organizational workflows effectively.
Leveraged strong communication skills to resolve customer issues and coordinate logistics efficiently.
Educacion
Idiomas
Resumen
Detail-oriented professional with over 5 years of expertise in procurement, customer service, and administrative support across diverse sectors. Skilled in ERP systems, client relations, and logistics coordination to ensure operational efficiency.
Logros Clave
- Managed purchasing and inventory control at Roceel, ensuring smooth operations and organized stock levels.
- Provided technical support assisting EVGO charging station users, improving customer experience and troubleshooting efficiency.
- Consistently maintained customer satisfaction above 90% at Results CX while handling appointment scheduling and insurance inquiries.
Experiencia
Buyer & Warehouse Assistant
Managing the purchasing of materials, tools, and supplies to support operational needs., Evaluating suppliers, comparing quotes, and ensuring cost-effective and timely procurement., Controlling inventory levels, coordinating material reception, and maintaining organized stock., Using an EPP/ERP...
Bilingual Customer Service & Tech Support
Assisting users of EVGO charging stations in the USA with technical issues and account inquiries., Providing clear troubleshooting support and ensuring a positive customer experience.
Bilingual Customer Service
Scheduling medical appointments for US-based patients and resolving insurance-related inquiries., Consistently maintaining customer satisfaction rates above 90%.
Sales Advisor
Advising clients and managing the full sales and post-sales process., Exceeded monthly sales targets by 15% through customer retention and strategic follow-ups.
Administrative Assistant
Preparing and managing documentation for various official procedures., Maintaining controlled files and supporting administrative operations.