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Diana
Customer Service Specialist (English)
Video resume
Contacto
Competencias
Demonstrated experience with Legal Writing.
Demonstrated experience with Executive Administrative Assistance.
Demonstrated experience with Legal Assistance.
Demonstrated experience with Calendar Management.
Demonstrated experience with Inbox Management.
Educacion
Idiomas
Resumen
Customer Service Specialist (English) open to new opportunities
Experiencia
Customer Service Specialist (English)
Onboarding support backup. digital banking. savings and checking account support. auto loan services.
Technical Support Specialist (English)
Tech support at TP- Security Systems.. Social media analyst Automation for Social Networks (Bots). Digital Marketing 2.0. Strategic marketing based on Content Creation.. Strategies based on real statistical data for new digital and traditional markets in Darwin, Australia.
Marketer/Social Media Analyst (English)
Digital Content Creation.. Strategic Marketing 2.5. Digital Marketing 2.0. Branding of new products.
Hostess and Translator
Customer Service.. Translator, English to Spanish.
Executive Sales Specialist
Sale of Civil Liability and Insurance.. Vehicle Transfer Services.. Market Analysis for Closing and Opening of Conferences and New Offices.. Customer service and advice.. Fabrics sales, inventory, space organization and cash control.
AI Automation & Factuality Analyst
Evaluate AI-generated content for factual accuracy, consistency, and reliability to support development of trustworthy AI systems.. Label and categorize data, conduct automation testing, and provide structured feedback that improves model performance.. Apply analytical rigor and attention to detail to identify content quality issues at scale.
Customer Service Specialist
Processed account setup, documentation, and back-office support for loans, savings, and checking account operations in a regulated banking environment.. Maintained accuracy and confidentiality across high-volume documentation and case-handling processes.. Supported training initiatives as a backup trainer, developing cross-functional communication and coaching skills.
Customer Service & Conciliation Specialist
Investigated case details and prepared clear written communication to support resolution outcomes between stakeholders.
Technical Support Specialist
Translated technical detail into clear, accessible written documentation and onboarding guidance for customers.
Head Waitress, Event Planner & Server Trainer
Planned and coordinated event logistics, managing guest experience and brand-consistent service delivery.
Social Media & Digital Marketing Analyst
Analyzed social media performance, audience behavior, and market trends to develop data-driven marketing strategies for digital and traditional channels.. Supported content-based marketing, social media automation, and campaign optimization through statistical insight and performance analysis.. Contributed to brand positioning strategy using real audience data.
Marketer
Created digital content and supported strategic marketing initiatives focused on brand development and audience engagement.. Executed digital marketing campaigns and branding strategy for new product launches to strengthen brand identity and visibility.
Sales and Marketing Specialist
Developed sales and marketing strategies focused on customer acquisition, revenue growth, and market expansion.. Monitored performance indicators and supported product positioning decisions.
Executive Sales Specialist – Insurance Sales & Market Analysis
Analyzed market data to support strategic decisions related to business expansion and new office openings.. Advised clients on coverage options and coordinated service operations.
Executive Sales Specialist
Advised clients on product selection and supported merchandising, inventory, and store presentation.
Hostess and Translator – Bilingual Customer Service Representative
Delivered bilingual (English-Spanish) guest communication and service support in a hospitality environment.
Junior Assistant Manager – Administrative, Accounting & HR Support
Supported back-office administrative operations, bookkeeping, and payroll processing for a government construction contractor.. Managed employee records, documentation, and accounting files, ensuring accuracy and compliance with internal procedures.. Coordinated office operations and personnel management processes across departments.
Customer Service & Conciliation Specialists
Investigated case details and prepared clear written communication to support resolution outcomes between stakeholders.
Head Waitress, Event Planner & Server Trainer
Planned and coordinated event logistics, managing guest experience and brand-consistent service delivery.
Executive Sales & Insurance Marketer Specialist
Analyzed market data to support strategic decisions related to business expansion and new office openings.. Advised clients on coverage options and coordinated service operations.
Junior Assistant Manager | Administrative, Accounting & HR
Supported back-office administrative operations, bookkeeping, and payroll processing for a government construction contractor.. Managed employee records, documentation, and accounting files, ensuring accuracy and compliance with internal procedures.. Coordinated office operations and personnel management processes across departments.