Diana

Account Manager

Primary bilingual liaison for a portfolio of clients enrolled in a legal debt resolution program., Responsible for onboarding, client education, support, and end-to-end case management, ensuring a smooth and transparent experience throughout legal processes., Manage of CRM platforms, Team work tools.

Healthcare Representative

In charge of handling customer service and patient insurance and patient care coordination., Managed accurate data entry and appointment setting, supported pharmacy operations, and processed medical billing., Skilled in retention, floor support and supervisor line.

Sales Advisor - Customer Success

Coordinated a geolocation project to map and analyze traffic lights in Lima, enhancing pedestrian and vehicle flow., Recruited and managed Geography and Sociology students for surveys and fieldwork, while designing mapping plans to integrate urban architecture with mobility data., Balanced technical planning with team leadership, ensuring accurate data collection and meaningful urban design insights.

Free Lance Interpreter

Provided accurate and professional interpretation in medical, customer service, and legal contexts., Ensured clear communication between Spanish and English speakers, adapting tone and terminology to cultural and situational needs., Skilled in active listening and delivering seamless interactions in fast-paced environments with confidentiality and professionalism.