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Dianne
Admin Staff
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Admin Staff open to new opportunities
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Clinic Administrative & Insurance Coordinator
Implemented end-to-end insurance workflows, documentation systems, and compliance standards. Managed patient registration, insurance verification, eligibility checks, and billing accuracy. Coordinated with local and international insurers to secure guarantees of payment and resolve claims. Processed claims, tracked reimbursements, and handled denials and discrepancies. Educated patients on coverage and financial responsibilities to ensure smooth processing. Prepared accurate invoices aligned with verified insurance coverage. Streamlined operations through organized email systems, templates, and document management. Drove business development via outreach to hotels, resorts, and insurance partners. Developed clinic website and managed branded social media content. Maintained confidentiality and compliance with healthcare privacy policies
Customer Service Representative
Delivered excellent customer service in a fast-paced café environment. Took and processed food and beverage orders accurately. Prepared and served hot and cold drinks to brand standards. Maintained cleanliness of service areas and dining spaces. Operated tills and handled payments efficiently. Assisted in stock replenishment and display setup. Followed strict hygiene and food safety protocols. Supported team during peak hours and special promotions
Conversion Programmer - Quality Check
Managed end-to-end document conversion projects with attention to quality and deadlines. Collaborated with managers to prioritize tasks and ensure timely delivery. Created, revised, and formatted documents using MS Word, Excel, and PowerPoint. Converted and processed files for digital formats (EPUB, XML, PDF). Conducted thorough proofreading and quality checks on all outputs. Supported team productivity and maintained high customer service standards. Ensured compliance with project specifications and production efficiency
Patient Service Coordinator
Registered patients and ensured accurate documentation of insurance and billing information. Verified insurance coverage and eligibility prior to treatment. Served as the main point of contact between the clinic and insurance providers. Secured guarantees of payment for procedures not paid upfront by patients. Explained insurance benefits and financial responsibilities to patients. Submitted insurance claims and ensured timely follow-up on pending reimbursements. Resolved discrepancies or denied claims directly with insurance companies. Assisted with billing procedures and prepared accurate invoices based on coverage terms. Responded to patient inquiries about claims, balances, and insurance issues. Maintained confidentiality and ensured compliance with healthcare privacy policies
Freelance IT Contractor & Marketing Assoc
Converted website eBooks into Kindle-compatible formats. Curated and scheduled content across LinkedIn, Facebook, Twitter, and YouTube. Managed and optimized Google Ads; tracked performance and updated negative keywords. Created and published LinkedIn newsletters and blog posts on Tech Community. Conceptualized YouTube Shorts and reviewed technical articles and cheat sheets. Supported various ad hoc digital marketing and content projects
Admin Staff
Performed general office tasks with accuracy and efficiency. Maintained filing systems and organized documentation. Created, formatted, and revised documents using word processing tools. Handled repetitive tasks with attention to detail and speed. Managed multiple tasks independently under time pressure. Operated office equipment including scanners, copiers, and computers. Conducted regular inventory checks and supply management. Demonstrated strong organizational and time management skills
Production Operator (Function Test)
Followed SOP's (Standard Operating Procedures). Performed tests depending on the model of the main board. Scanning boards after function tests. Assembling and disassembling main boards. Check product quality and performance. Putting mylar stickers and brackets on the main board