Motivated bilingual advisor with extensive customer service background, adept at handling client inquiries and supporting sales operations. Skilled in communication, problem-solving, and technical tools, committed to enhancing customer satisfaction.
Skilled in providing empathetic and effective support, resolving client issues with professionalism.
Proficient in clear, concise communication in English, both verbal and written.
Experience in assisting customers, managing inquiries, and supporting sales processes.
Proficient in Microsoft Office and customer service platforms for efficient task management.
Concentrix Nicaragua
Provided customer service to English-speaking clients through voice and/or chat channels.. Identified and resolved inquiries, incidents, and service requests in real time.. Complied with quality, productivity, and customer experience policies.. Handled CRM systems and internal tools for case management.. Escalated complex cases following established protocols.. Collaborated with team members to achieve operational goals.
Bookstore and Shoe Store
Provided direct customer assistance and product guidance.. Managed inventory and restocked merchandise.. Handled cash register operations and payment processing.. Organized products and maintained sales floor standards.. Supported sales activities to meet commercial targets.
Bachelor's Degree
English Language Certification
High School Diploma
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