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Diego
Customer Service & Coordination Professional with 10+ years of diverse experience
Video resume
Contacto
Competencias
Provided multilingual customer support, handling billing, troubleshooting, and account management.
Led and trained teams in retail, food service, and corporate environments, ensuring operational standards.
Coordinated moves, appointments, and employee schedules across roles and industries.
Reviewed legal documents for financial accounts, managed transactions, and addressed compliance issues.
Made sales through calls and in-store, managed inventory, and optimized product placement.
Educacion
Idiomas
Resumen
Experienced in customer support, team supervision, legal account management, and retail operations with a focus on communication efficiency and team development.
Logros Clave
- Successfully handled bilingual customer support for AT&T, Teleperformance, and OneStar solutions.
- Led store operations and employee training as Supervisor at Calle Real Dulces Morelianos and Manager roles at GNC and Marsden.
- Managed legal account evaluations and provided legal support in financial services at Transfast.
Experiencia
Appointment setter
Set up appointments for roof inspections., Educate customers regarding different types of roofs and maintenance.
Cordinator
Coordinate moves., Follow up with customers regarding moves., Call dispatchers regarding different types of ETA's., Call regarding customers making payments and to signed different paperwork.
Customer Service Agent
Took calls regarding customer care questions in both english and spanish., Took credit card payments for various customized stores., Kept track of my KPI's.
Customer Advocate
Took collection calls in English or Spanish for various AT&T services including internet, cellular and cable services., Assist customers with billing questions and troubleshooting their services., Left specific notes of what transpire on each account open during each call., Redirected calls...
Bilingual Agent
Took calls in both English and Spanish in regards of credit card questions, took payments and information regarding purchases., Redirected calls to proper department if unable to assist callers., Updated caller information on their personal account., Left notes regarding what transpire during the...
English Teacher
Set up daily teaching courses., Gave additional homework and vocal work for accent development., Gave weekly tests to assess student development., 2 hours of daily access to students for questions.
Supervisor
Open and close store and cash registers., Verify with the cashiers that the cash in the registers add up to what sold throughout the day and drop the earnings of all the register at the company safe., On a weekly basis placed orders for merchandise., Placed orders for the stores bakery daily or for...
Legal analyst
On a daily basis checked around 5 to 10 accounts that were received to see if they would be able to qualify for working with Transfast. This included checking legal documents from the state that the business resides on. If rejected due to lack of documents advice the client to get the required...
Asistant manager
Open and closed store and registers., Monthly attended regional management meetings to see areas of improvement., Attend customers in the store., Trained employees on merchandising and system to make sales., Made cold calls to current customers that have options to update their services or cellular...
Insurance Agent
Made cold calls to arrange meetings with the people that where interested in the insurance that the company offers., Met with the customers in their home or a private place to discuss what the company was able to offer them., Capture customers information very precisely and sent in to see if they...