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Competencias
Demonstrated experience with AutoCAD.
Demonstrated experience with Revit.
Demonstrated experience with SketchUp.
Demonstrated experience with Lumion.
Demonstrated experience with Photoshop.
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Experiencia
Bilingual Customer Experience Specialist (Billing, Technical Support & Interpreter Services)
Delivered advanced support in billing, technical troubleshooting, and account management for U.S.-based customers., Provided real-time interpretation (English–Spanish) to bridge communication between clients and technicians., Resolved an average of 50+ customer inquiries per day, consistently surpassing performance and quality metrics., Collaborated across multiple support functions, demonstrating versatility in technical support, customer care, and sales assistance.
Customer Support Agent (Google Nest, Earthlink, WIHI & Dyson Campaigns)
Delivered tailored solutions for smart home devices, internet services, and consumer electronics., Achieved strong customer satisfaction scores by resolving technical and product-related issues., Developed expertise in multichannel customer support (phone, chat, and email).
Sales & Technical Support Associate
Repaired and configured electronic devices and wireless connectivity solutions., Supported clients in sales, marketing, and after-sales service., Enhanced knowledge of consumer electronics and wireless networks.
Production & Logistics Assistant
Managed distribution and packaging of coffee products for export., Coordinated logistics to ensure on-time delivery and product quality control.