Experienced in client support, retention, and administrative tasks with a strong focus on customer satisfaction.
Performed customer support, retention, and conflict resolution across various roles and industries.
Managed appointments, logistics, and paperwork, ensuring smooth operational workflows.
Handled detailed record-keeping and processing of dividends and account purchases.
Managed inventory and logistics tasks to support operational efficiency in retail environment.
Concentrix
Customer Service, Retention (DISH), Set appointments (Sam's Club), Handling paperwork, Check Account purchases
Banco azul
Customer service, Handling fund-related paperwork, Process dividends, Managed dividend distributions, Ensured accurate record-keeping
D’Market
Customer service, Managing inventory, Receipt handling, Coordination, Handling Logistics
Language line solutions
Customer service, Virtual assistant, Handling appointments, Case managers, Record statements
Business administration courses
High school diploma
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Provided virtual support including appointment scheduling and case management.
