Diego - Risk Operations Supervisor with 5+ years in risk management and team leadership

Oversaw risk operations, ensuring data security and process compliance.

Supervised and coordinated team activities, assigned tasks, and monitored performance.

Developed and implemented strategies to improve operational workflows.

Ensured project adherence to timelines and quality standards through planning and follow-up.

Prepared and presented management reports, facilitating decision-making.

Reception and issuance of guests, Cash handling, General billing, Transportation coordination, Night audit (review of processes carried out during the day), General information for guests

Reception and issuance of guests, Cash handling, General billing., Transportation coordination, Night audit (review of processes carried out during the day), General information for guests., Callcenter tasks

Reception and management of commercial and individual reservations., Implement improvements in the work team., Monitoring of established processes, Supervision of the personnel in charge, Preparation of performance reports, Resource management

Management of private customer information, Study of linking requests, Personnel management, Distribution of functions and activities, Teamwork, Repair of payroll errors, Analysis in daily functions.

Follow-up of the good development of the projects, guaranteeing their compliance in time and form., Implementation of the programs and action plans established by the company for the area in charge., Development and implementation of improvement strategies for the area in charge., Preparation of management reports and presentation of results to management.