Dedicated professional with over 5 years providing exceptional customer service, technical support, and sales support across telecommunications, retail, and banking industries.
Provided personalized support, resolved inquiries, and built customer relationships across multiple roles.
Assisted in completing orders and promoting membership programs to enhance sales outcomes.
Delivered technical assistance for home devices and managed complex service inquiries.
Utilized CRM tools for tracking interactions and responded accurately to banking product inquiries.
Asurion
Sell comprehensive technical protection services tailored to customer needs., Deliver expert assistance and problem-solving support in a fast-paced, high-pressure environment., Provide tech support for home technology devices with a focus on customer satisfaction and efficiency.
Full Potential Solutions
Assisted customers in completing orders with accuracy and excellent service for 1-800-Flowers., Promoted and successfully enrolled customers in a free shipping membership program., Balanced sales responsibilities with delivering a positive customer experience over phone and chat.
IntouchCX
Responded to customer inquiries and complaints within defined SLA times, resulting in a customer satisfaction level of 99%., Established customer relationships by providing personalized customer service and resolving their inquiries over the phone, chat and through email., Resolved customer issues...
Scotiabank
High School Diploma
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Demonstrated ability to multitask and manage multiple customer interactions efficiently.
Provided excellent service and assistance to customers with inquiries related to debit and credit cards, loans, and disputes., Possessed in-depth knowledge of banking products, procedures, and policies, ensuring accurate and timely responses to customer concerns., Handled a wide range of tasks,...
