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D

Dimakatso

Passenger Services Agent

Contacto

Johannesburg, Gauteng, South Africa
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Provided passenger assistance, check-in, boarding, and arrival services across airline operations.

Airline Procedures & StandardsAdvanced

Ensured compliance with airline-specific procedures during check-in, boarding, and arrival procedures.

Emergency & Health ProtocolsIntermediate

Knowledgeable in health and emergency procedures, ready to implement safety protocols at the childcare centre.

Child Supervision & SupportIntermediate

Supervised children during various activities, promoting safety, dignity, and engagement in early childhood settings.

System & Ticketing SoftwareIntermediate

Familiar with Amadeus, Radixx, Flysafair, Airlink, Saudi Arabia Airlines for booking and check-in processes.

Educación

Grade 12
Siyabonga Secondary School
Completed 2018

Idiomas

South Sotho
English
Tswana
Sepedi
Zulu

Resumen

Experienced in check-in, boarding, and arrival assistance for major airlines. Skilled in ensuring passenger safety, compliance with procedures, and providing quality service. Also committed to child welfare through voluntary educational support.

Logros Clave

  • Performed check-in, boarding, and arrival assistance at two major airline facilities, ensuring compliance with airline and SLA standards.
  • Handled late-to-gate customers, flight coupon reconciliation, and head count verification to support on-time departures.
  • Volunteered as Assistant Teacher, contributing to child supervision, curriculum development, and emergency procedures in early childhood education.

Experiencia

Passenger Services Agent

Menzies Aviation
01 March 2023 - 22 October 2024

Check-in Agent: Check passengers onto flights, take their tickets and luggage, and give them boarding passes, or assist them to use self-check systems., Boarding Agent: Boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to...

Passenger Services Agent

Swissport SA
February 2020 - February 28 2023

Check-in Agent: Check passengers onto flights, take their tickets and luggage, and give them boarding passes, or assist them to use self-check systems., Boarding Agent: Boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to...

Assistant Teacher (Voluntarily)

Khensani Early Childhood Development
February 2019 - December 2020

Helping with administrating at the centre, Treat all children, families, and staff members with dignity and respect., Supervise and always interacts with children during mealtimes, rest periods, playtimes, and activity times., Know health and emergency procedures of the program and be ready to...

Habilidades

Customer ServiceAirline Procedures & StandardsEmergency & Health ProtocolsChild Supervision & SupportSystem & Ticketing Software
Publicado en CazVid - 17 may 2026
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