Dinesh - IT Support Specialist with 5+ years in technical troubleshooting and user support

Chennai, Tamil Nadu, Indiaen

Resolved user issues via Chat, Email, and Remote Support, improving response time and user satisfaction

Utilized tools like PDA, Service Now, and Intune to enhance support efficiency and asset management

Publicado en CazVid

Resumen

Experienced in providing technical support, system troubleshooting, and asset management with a focus on user satisfaction and operational efficiency.

Logros Clave

Managed server hardware/software troubleshooting and user account issues, ensuring system reliability and security

Habilidades

Technical SupportAdvanced

Provided troubleshooting and resolution for hardware, software, VPN, and account issues across multiple platforms.

Support Tools & PlatformsAdvanced

Utilized PDA, Service Now, Intune, ILO, RSA, Bomgar, and HP SIM for support operations, inventory, and system management.

Customer ServiceAdvanced

Delivered support via chat, email, and phone, consistently working to reduce downtime and improve client satisfaction.

Account & Access ManagementIntermediate

Handled account creation, password resets, and role management to support network accessibility and security.

Team ManagementIntermediate

Managed a team of 5 sales representatives to meet monthly business targets.

Idiomas

English(Fluent)Tamil(Fluent)Telugu(Fluent)

Experiencia

Operator

KCIC Pvt ltd

01 Nov 2024 - Till

Resolved user issues through Chat, Email, and Remote Support, enhancing user satisfaction and reducing response time by providing timely assistance in troubleshooting., Utilized PDA and Service Now tools to facilitate user support via chat sessions, resulting in efficient problem resolution and...