Dioneysha - Project Manager with 8+ years in the IT industry

Applied project management methodologies to oversee software development lifecycles.

Facilitated Agile practices within teams to improve flexibility and delivery speed.

Managed client expectations and maintained communication to ensure project alignment.

Supervised and motivated teams to achieve project goals and professional growth.

Led employee relations through effective communication, coaching, training, and development., Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans., Enhanced team productivity by implementing efficient task delegation and time management strategies., Managed between 40-60 agents per day., Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks., Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows., Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members., Mentored junior staff members in their career development, sharing knowledge from years of experience in the field., Managed between 15-30 agents per day.