Skilled in managing customer interactions, insurance claims, and sales support across healthcare and retail industries. Adept at utilizing various organizational tools to deliver fast and accurate service.
Provided empathetic, efficient support to customers, handling calls, chats, and claim inquiries with attention to detail.
Supported insurance claim processing, referral management, and benefit verification for healthcare clients.
Managed inbound/outbound calls and chat support in healthcare and retail sectors, ensuring compliance and accuracy.
Engaged in cold selling and KPI-driven sales fulfillment within general and construction industries.
TaskUs
Call handling, Using organizational systems, Empathy Statements, Pay attention to little details, Zendesk use
Fusion BPO / HomeAdvisor
Sales Area & KPI Sales Fulfillment, Construction, Home Build, Reparation, Multitasking, Cold selling, Use of organizational tools, Job Management & Call Handling
IQOR / Walmart
Driver Support for Spark Driver Applicant Platform, Use of Oracle and Zendesk, Inbound Calls & Chat Support
TaskUs / Grow Therapy
Call handling, Use of insurance platforms, Availity, ClaimMD, Extensive insurance knowledge, Kaiser referral management, Provider authorizations, Medicare & Medicaid clients, Claims support, Benefit verifications, Fast and efficient
Bachelor
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Proficient in Zendesk, Oracle, Availity, ClaimMD, and insurance platforms to support client needs.
