Doriam

Customer Service & Logistics Specialist

Successfully tracked shipments for 50+ high-value clients daily (Lululemon Mirror), ensuring the timely and optimal condition arrival of all packages., Managed a high volume of customer interactions via inbound calls and emails using Zendesk, maintaining high customer satisfaction metrics., Demonstrated ability to manage high-pressure situations and large workloads with efficiency and focus., Served as the primary English-to-Spanish interpreter and client liaison during peak holiday months., Significantly contributed to increased sales by effectively communicating with foreign clients and driving greater service reception from the international community., Provided high-quality customer service, enhancing the spa experience for English-speaking clientele.