Douglas - Customer Service Specialist with 3+ years in BPO industry

Managua, Managua Department, Nicaraguaen

Handled customer emails and resolved cases within deadlines at Concentrix Nicaragua

Book hotel reservations and acted as remote hotel desk clerk at Sitel Nicaragua

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Resumen

Experienced in handling customer inquiries, order processing, and reservations in a remote and fast-paced environment.

Video Resume

Logros Clave

Processed online orders and assisted with refunds for customers at Accedo Technologies

Habilidades

Customer ServiceAdvanced

Provided support through email and online channels managing customer inquiries and issues.

Order ProcessingIntermediate

Handled online order processing and refunds, ensuring accuracy and timely service.

Reservation ManagementIntermediate

Managed hotel bookings and acted as guest service representative remotely.

Technical SkillsAdvanced

Proficient in Microsoft Office, email platforms, and customer support/payment systems.

Idiomas

Spanish(Native)

Experiencia

BackOffice Representative

Concentrix Nicaragua

February 2017 - October 2025

Responding to customers ́ emails regarding their energy service., Resolving cases or watch queues within the deadlines., Processing service disconnection orders to customers with past-due balances.

Sales/Call Forwarding Representative

Sitel Nicaragua

February 2014 - February 2017

Booking hotels reservations., Acting as a remote hotel desk clerk.

Customer Service/Guest Relations Representative

Accedo Technologies

June 2011 - November 2013

Helping customers in processing their online orders., Answering customer ́s questions about their online orders., Remotely assisting store cashiers in processing product refunds.