Dulce - Digital Marketing Specialist with 5+ years in e-commerce

Created and executed social media strategies across platforms like Facebook, Instagram, and Twitter.

Optimized website content and structure to improve search engine rankings.

Developed engaging content for blogs, newsletters, and marketing materials.

Supervised and mentored a team of marketing professionals on various projects.

Creation of appointments to patients, for a dermatology clinic., Resolve concerns that patients may have., Sending emails directly to the clinic manager., Handling Personal information of the patients., Provide customer service over chat about any doubts the customer may have., Create claims for the customers, for any damage, lost or theft for their devices., Manage different types of carriers.

Analyze and process documents that customers send to the company so that claims can be processed., Deny or approve claims based on information obtained through the provided system., Make callbacks to the clients when documents are needed to process claims., Send emails to customers requesting different types of information.

Get in touch with service providers to set up the appointments for the customer in case it is for an emergency., Receiving inbound calls from customers to file a new claim or follow up regarding their service jobs., Create new service jobs for items that are having mechanical issues due to normal wear and tear., Making outbound calls to gather more information regarding the jobs done on the customer’s property.