Demonstrated experience with Conflict Resolution.
Demonstrated experience with Customer Relationship Management.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Excel.
Freelance English Teacher
Designed and delivered customized English lessons for groups and individuals, adapting content to beginner, intermediate, and advanced levels., Prepared interactive materials, including audiovisual aids and conversational practices, to foster dynamic learning environments., Assessed student progress through regular evaluations, offering personalized feedback and study plans., Integrated cultural and professional English skills (presentations, business communication) to support academic and workplace objectives.
Amazon
Enhanced customer satisfaction by addressing and resolving complex inquiries through empathetic listening, timely problem resolution, and personalized attention in both English and Spanish languages., Managed high-volume inbound calls (100+ daily), effectively prioritizing issues to ensure swift resolution and minimize hold times for customers., Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
ICC BPO
Acted as a bridge, ensuring clear and accurate communication between healthcare providers and patients to support effective care., Adhered to strict confidentiality standards, safeguarding sensitive medical information in compliance with privacy regulations., Developed a strong understanding of medical terminology to accurately interpret and convey information, improving overall communication within the healthcare environment.
College (No Degree)
High School Diploma
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