Demonstrated experience with Bilingual communication (Native Spanish, Fluent English).
Demonstrated experience with Multitasking in high-demand environments.
Demonstrated experience with Problem solving under time pressure.
Demonstrated experience with Remote work tools (Zoom, Teams, Slack).
Amazon
Managed complex customer requests for Amazon MX and Amazon US, tailoring processes to individual cases, Prepared weekly performance reports, identifying critical improvement areas and optimization opportunities, Resolved multichannel inquiries (email, chat, phone) while maintaining high customer satisfaction standards, Worked 100% remotely using collaborative tools and advanced CRM systems, Analyzed team performance metrics, contributing to continuous improvement strategies
Freelance
Instruct 12 active students virtually, totaling 22 students in 2024, Develop personalized academic content for learners aged 18–47, Manage multiple student accounts and flexible schedules, demonstrating excellent time management, Implement innovative virtual teaching methodologies with high retention rates, Use feedback loops to continuously enhance the student experience
Bachelor’s
Andragogy Training
Technical Diploma
High School Diploma
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Demonstrated experience with Data analysis and KPI reporting.
