Experienced in delivering technical support and customer service with strong communication skills in fast-paced environments. Skilled in troubleshooting, documentation, and client interaction management.
Assisted clients with troubleshooting internet, mobile devices, and account issues
Delivered empathetic and efficient support in fast-paced inbound call environments
Communicated technical information clearly and professionally across diverse platforms
Documented client interactions accurately using CRM tools to ensure record integrity
IBEX
Provided technical support to clients, resolving issues related to internet, mobile devices, and account management., Delivered customer service with empathy and efficiency, meeting key performance metrics consistently., Documented client interactions clearly and professionally using CRM tools.
Foundever
Handled inbound calls for customer inquiries and troubleshooting technical problems., Supported a wide range of consumer services with professionalism and accuracy., Collaborated with team leads to improve issue resolution time and customer satisfaction.
Bachelor's Degree
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Fluent in Spanish and English, facilitating effective communication with diverse clients
