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Dylan
Customer Service Specialist with 4+ years in Bilingual Support
Contacto
Competencias
Utilized bilingual skills to support diverse customer inquiries and resolve issues effectively.
Handled multichannel customer support, including troubleshooting, de-escalation, and relationship retention.
Performed stock verification, audits, and logistics management in warehouse environments.
Documented customer interactions, tracked inventory, and managed support cases using CRM tools.
Ensured adherence to quality standards through audits, inspections, and operational procedures.
Educacion
Idiomas
Resumen
Experienced in bilingual customer support and warehouse operations, skilled in high-volume, multilingual environments with a focus on accuracy and customer satisfaction.
Logros Clave
- Provided multilingual support across phone, chat, and email channels, improving customer experience.
- Achieved high performance on key KPIs including CSAT, QA, and AHT at Foundever.
- Maintained accurate documentation and handled high-volume queues consistently.
Experiencia
Bilingual Customer Service Agent
Provided English-language support for troubleshooting, product assistance and customer guidance., Achieved excellent performance on KPIs including CSAT, QA, AHT and adherence., Resolved escalated cases through empathy-driven communication and structured problem analysis., Delivered efficient and...
Logistics Loader / Warehouse Assistant
Performed inventory rotations, stock verification and material audits., Managed labeling, cleaning, organization and storage of materials., Verified supplier deliveries ensuring item accuracy and safety compliance., Supported dispatching, returns processing and warehouse logistics., Conducted...
Warehouse Assistant
Executed picking, packing and merchandise dispatching with accuracy., Conducted product audits, dock counting and quality checks., Received, classified and stored returned merchandise., Maintained warehouse order and operational cleanliness.
Warehouse Assistant
Processed product receiving and dispatch operations., Performed labeling, auditing and quality control inspections.