E - Customer Service Specialist with 5+ years of diverse industry experience

Executed customer care activities including scheduling, issue resolution, and support.

Communicated effectively in bilingual (Spanish and English) settings with diverse customer bases.

Handled data entry tasks including updating personal information and case management.

Utilized Zendesk for managing customer tickets and troubleshooting support cases.

Call patients to schedule imaging appointments and update personal information., Verify insurance authorizations, referrals and electronic orders (EMR), Contact doctors and nurses to confirm clinical information and documentation., Perform data entry, case updates and administrative back-office...

Delivered high-quality customer service in fast-paced and high-pressure environments., Resolved passenger issues and handled difficult situations professionally., Ensured safety, communication, and compliance with airline protocols., Served diverse customers in English and Spanish.

Assisted Customers through phone and chat with sales, product questions, and order issues., Created and managed tickets in Zendesk to resolve customer concerns efficiently., Provided troubleshooting and general account support to ensure a smooth customer experience.