Dedicated recruitment specialist experienced in talent sourcing, screening, and onboarding.
Expertise in sourcing, screening, and onboarding candidates across various roles.
Experience in evaluating applicant qualifications and matching them to job requirements.
Managing interview schedules and ensuring smooth communication between candidates and clients.
Assisted in promoting job openings through various channels to attract qualified candidates.
IRemote Professionals
Managed IRemote Professionals Staffing Company, specializing in talent acquisition and workforce solutions., Developed and executed the company's strategic vision, driving substantial growth, client acquisition, and market recognition., Led end-to-end product development, from ideation to launch, for innovative staffing solutions., Collaborated with cross-functional teams to define product requirements, prioritize features, and ensure timely delivery., Conducted market research, competitor analysis, and customer feedback analysis to inform product roadmap and enhancements., Built strong client relationships, delivering customized staffing solutions and fostering long-term partnerships., Implemented robust operational processes and systems, optimizing efficiency, quality, and customer satisfaction., Leveraged data-driven insights to drive product strategy, iterate on offerings, and achieve business objectives., Contributed to marketing and sales initiatives, increasing market share and revenue growth.
HomeVault PM
Perform initial onboarding of enterprise-level clients, ensuring strong adoption and ongoing engagement., Execute a comprehensive engagement and communications strategy to maintain high client satisfaction., Conduct periodic client success reviews, resolving issues collaboratively with the support team., Develop tools, processes, and best practices to maximize clients' value from services., Collaborate with Sales and Professional Services teams to identify additional sales opportunities., Provide expert client insight to drive innovation and continuous improvement in the user experience., Act as the primary client advocate, effectively handling escalations and fostering positive relationships.
Bachelors of Business Administration
Homevault Academy
Managed full-cycle recruiting process for technical and non-technical roles, leading a global team., Created and delivered programs to attract qualified candidates globally., Utilized organic search, LinkedIn, Indeed, and other platforms to source talent worldwide., Developed hiring processes and strategies for remote candidates., Oversaw center processes for recruitment and hiring.
Sykes El Salvador
Led mass hiring of Call Center agents for US and Latin American customers., Sourced and recruited talent for various positions, including Client Support, Technical Support, and Sales., Planned and organized interview sessions, utilizing behavioral-based interviewing methodologies., Reviewed resumes and credentials, aligning candidate skills with position requirements.
Sykes - Playstation - Hotels.com
Managed staff scheduling, monitored performance, and provided coaching for team members., Reported team development and activities to high-level managers and human resources., Assisted with client service and contributed ideas to increase team productivity.
Hyatt Hotels and Resorts
Ensure excellent customer service by addressing guest inquiries, requests, and complaints promptly and effectively, ensuring a positive experience throughout their stay., Assist in managing and supervising hotel staff, including training, scheduling, and evaluating performance, to ensure smooth operations and optimal guest service., Provide support in overseeing daily hotel operations, including coordinating front desk activities, managing reservations, and monitoring housekeeping and maintenance tasks., Assist in implementing strategies to maximize hotel revenue, such as optimizing room rates, managing inventory, and promoting additional services to enhance guest satisfaction and financial performance., Maintain high standards of cleanliness, maintenance, and overall guest satisfaction through regular inspections, addressing any issues promptly, and implementing necessary improvements.