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Billing Specialist
Video resume
Contacto
Competencias
Demonstrated experience with Excel.
Demonstrated experience with Mcleod.
Demonstrated experience with Truckman.
Demonstrated experience with Salesforce.
Demonstrated experience with Customer service.
Educacion
Idiomas
Resumen
Billing Specialist open to new opportunities
Experiencia
Billing Specialist
Identifying the purpose of transactions. Understanding the relationship between the sender and the recipient. Preventing money laundering
Data Entry
Report Management: This included identifying: If any load had a delay, If there was any issue or damage, Any other relevant situation
Logistics Coordinator
Shipment Tracking Oversight
Billing Department
Document and Charge Verification. Preventing Errors and Chargebacks. Document Accuracy. Load Approval
Appointment Setter
Manage high-volume appointment scheduling, cancellations, and rescheduling while ensuring accuracy and a seamless customer experience.. Coordinate with customers to confirm appointments, provide relevant information, and address scheduling-related questions and concerns.. Collaborate cross-functionally with installation, billing, and support teams to facilitate issue resolution and ensure timely follow-up.. Handle multiple customer requests simultaneously while prioritizing urgent issues and maintaining high levels of accuracy and efficiency.. Demonstrate strong problem-solving, communication, organizational, and time-management skills in a fast-paced customer service environment.
Sales Representative
Expanded customer base through cold calling, networking, and relationship building.. Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.. Increased sales revenue by identifying and targeting high-potential accounts.. Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Billing Specialist
Reviewing and validating shipment documentation and billing charges.. Ensuring accuracy in invoices before load approval.. Preventing billing discrepancies, errors, and potential chargebacks.. Verifying documentation to ensure compliance with company procedures.. Collaborating with operations and logistics teams to resolve billing issues.
Logistics Coordinator
Oversaw shipment tracking and freight movement.. Coordinated with drivers and carriers to ensure on-time deliveries.. Maintained communication between operations and logistics teams.
Customer Protection Specialist
Implemented access control measures to prevent unauthorized entry into restricted areas, safeguarding sensitive information and resources.. Participated in ongoing training opportunities to further develop skills in physical defense techniques, emergency response procedures, and surveillance systems management.. Conducted thorough investigations into reported incidents, promptly resolving concerns and preventing future occurrences.. Developed tailored security plans for various clients, addressing unique needs and vulnerabilities to ensure optimal protection.. Verified international transactions and sender/recipient relationships.. Helped prevent fraud and money laundering activities.. Investigated transaction purposes to ensure compliance with financial regulations.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Well, I'm gonna tell you a little bit about myself. I have plenty of experience, not only on logistics. I worked with them like four years, and also have experience on a compliance department. I was working before logistics, I was working on remedly. I was on the customer protection team. I was working with the first filter on the compliance department. I think like I have plenty of experience on this because I am able to identify not only documents, I'm also able to identify issues and solve them immediately. No, like, need to confirm, need to check. No, I need to straight to the point, like really quick, really fast. We need to be on time on everything.
Transcripcion del Video 2
One of the tools that I used the most was Trucker Tools. Also, we used Samsara, and the last one, one of the most real was Trucker Tools. I think it's really easy to use it. You don't have to be like calling the driver like, hey, where are you located? Please confirm if you are able to arrive on time to the pickup location. You can also, or you can simply check on Trucker Tools and confirm if the driver is near because it provides you the time he is far from the, from the location or how many miles he needs to drive in order to arrive to this place.
Transcripcion del Video 3
I think one of the biggest challenges that we face on logistics, it is accidents. I think it's one of the most or the biggest challenge because we need to take a resolution on this really fast. So we need to contact with the driver, just confirm if he is okay, if he doesn't suffer like a big issue or a big broken or something. So we need to get this fast, like, hey, are you okay? Are you able to continue with this delivery or this pickup? Please let us know or let us know if we have to get another driver or we need to contact with the company to work with so we can get, you know, a better way to solve this faster. I think that the best way to face all the challenges that we have on logistics is be calm and contact with them really quick.
Transcripcion del Video 4
I was working on the track and trace department. I was also working on the billing department. When I was on the track and trace department, I have to contact with the drivers or dispatchers to confirm about if the driver is going to arrive early to the pickup or delivery location. I was able to contact with the most of them who were carriers. So, I think that the best way to achieve these procedures is to contact directly with the carriers or the drivers just to confirm about the issues they have or if they have an accident. I think the best way to achieve everything on logistics is direct contact.
Transcripcion del Video 5
Good morning, my name is Edier Julian Vela Vasquez. I am 31 years old. I study social communication at Universidad Autónoma del Caribe. I have four years' experience on logistics. My last charge was billing department. I was working on that. Have a wonderful day.