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Edgar
Field Engineer II
Contacto
Competencias
Demonstrated experience with SIP.
Demonstrated experience with VoIP.
Demonstrated experience with Network configuration.
Demonstrated experience with Paging integrations.
Demonstrated experience with Cisco.
Educación
Idiomas
Resumen
Professional profile
Experiencia
Field Engineer II
Lead onboarding for new customers adopting GoTo Connect, supporting each implementation from setup through go-live.. Coordinate projects for multiple companies in parallel, including deployments with more than 1,000 phone lines and user accounts.. Configure telephony systems with complex integrations, including paging solutions that require supporting network configuration.. Apply in-depth knowledge of networking and SIP services to deliver accurate, detail-oriented configurations.. Develop Python and JavaScript scripts to push configuration changes in bulk across large deployments.. Set up Single Sign-On and automated user management with Google and Microsoft Azure.
Service Delivery Manager (On-Demand)
Manage client relationships and oversee operations, including program launches, certification and training processes, and daily activity.. Currently manage 3 client teams (25 people in total); at peak, managed up to 6 accounts concurrently with teams of up to 50 people.. Optimize operational performance while balancing customer satisfaction with internal performance expectations.. Manage work schedules, salary structure and payment reviews, and negotiate contract renewals and service expansions.. Monitor team performance to ensure compliance with company standards.. On-demand engagement, variable weekly hours.
Technical Client Specialist
Provided technical support and project coordination for Xerox clients, including implementation of office and software solutions.. Managed mid-to-large scale print services contracts and led technical discussions on IT infrastructure and cybersecurity compliance with HITRUST standards.
Technical Support Supervisor
Led a technical support team for VoIP solutions and participated in hiring.. Provided operational guidance to achieve KPIs and improved customer satisfaction through coaching.. Hands-on experience with Adtran routers, Cisco, Palo Alto, and Sophos security solutions.
Team Manager
Managed daily operations and coached teams of 20 to 25 members providing technical support for TV, internet, and phone services.. Oversaw performance metrics, customer satisfaction, and process improvements.