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Collections Agent
Communicate with debtors: Collection agents contact debtors by phone, email, or in person to discuss debts and payment plans., Negotiate payment plans: Collection agents negotiate with debtors to create feasible repayment plans that help debtors pay without undue financial stress., File electronic records: Collection agents file electronic records with credit bureaus.
Track & trace and customer care agent
Create and resolve incidents of all situations that occur within the path of a load (accidents, extra charges, fines, etc.) and send emails as necessary to notify the appropriate parties, escalating the situation when necessary., Update and document the information using the corresponding company software where all the information of our transport companies, as well as clients, is available; having access to cargo tracking information, documents, crossing information, etc.
Route planner Assistant
Planning and scheduling efficient routes, Pre-loading trucks to optimize departure times, Ensuring deliveries are made on time, Monitoring trips for deviations and reporting to the transport manager
Bilingual Customer Service Agent
Receive and process incoming customer telephone calls, including obtaining, entering, and verifying customer information, answering questions, resolving problems, providing customer service, fulfilling scripts, and attempting upsells.
Billingual Executive
Provide customer service; resolution of problems, doubts, questions, clarifications of the service provided to North American clients.
Delivery Driver
Deliveries: Transport packages to homes and businesses, following a specific route, Customer service: Interact with customers, take phone calls, and collect signatures, Vehicle operation: Load, unload, and operate a variety of vehicles, including straight trucks, tractor-trailers, and combination vehicles