Dedicated professional with extensive experience in customer service, technical support, multilingual interpretation, and educational planning. Skilled in communication, troubleshooting, and sales strategies, committed to enhancing client satisfaction and operational efficiency.
Handled customer inquiries, troubleshooting, and technical support involving multiple departments.
Engaged in sales activities including upselling and cross-selling to increase revenue and customer satisfaction.
Provided language interpretation services across cultural contexts on sensitive topics via phone.
Developed lesson plans, monitored student progress, and made promotion decisions in a bilingual school setting.
ALORICA HONDURAS, S.A.
Accept payment. Provide basic account information to the customer., Troubleshoot to provide advanced technical support and resolve situations involving external departments., Delivered customer support while also identifying upselling opportunities for services and promotions., Guided customers...
Lionbridge Technologies, LLC.
Accept and take ownership of on-demand incoming calls and conversations, Identify the meaning of conversations across two different language types while remaining current, courteous, and professional on sensitive subjects across differing cultures and locations, Receive projects typically presented...
Rainbow of Wisdom Bilingual School
Planning the educational material to be taught in each class during the midterm exam., Conducting overall student monitoring and establishing the necessary measures to improve learning, in accordance with the school's educational plan., Evaluating students, in accordance with established...
Business Administration
High School Diploma
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Los Dulcitos de Mary
Sold products and services using persuasive communication and strong product knowledge., Built and maintained positive customer relationships, increasing repeat sales., Managed payments, tracked daily sales, and ensured accurate transaction records., Consistently met or exceeded weekly sales...
