Experienced remote support specialist skilled in SaaS platforms, customer service, and content moderation. Proven ability to troubleshoot, manage tickets, and coach teams to improve operational efficiency. Adept at handling multicultural clients in hospitality and SaaS environments, committed to...
Resolved platform issues, troubleshooting, and delivering quality customer experience remotely.
Managed support tickets and documented issues for internal teams, ensuring efficient workflows.
Provided support across various domains including SaaS and hospitality, handling escalations effectively.
Ensured high accuracy in reviewing and moderating user-generated content following policies.
Neon One
Provided chat and email technical support to nonprofit organizations using Neon One SaaS platforms., Troubleshot platform issues related to accounts, donations, CRM usage, and system navigation., Managed tickets using CRM and ticketing systems, ensuring accurate documentation and follow-ups.,...
Teleperformance
Supervised support agents ensuring performance, quality, and service standards., Provided coaching and training to improve customer experience and operational efficiency., Handled escalations and ensured adherence to procedures and KPIs.
Teleperformance
Reviewed and moderated user-generated content following platform policies., Maintained high accuracy, consistency, and attention to detail in a remote environment.
Various Companies
Provided customer support and operational assistance to international travelers., Managed logistics, bookings, itineraries, and issue resolution., Worked with multicultural clients ensuring high satisfaction and compliance.
Bachelor’s Degree
Community Tourism Technician
Supported international travelers with bookings, logistics, and issue resolution for high satisfaction.