Eduardo - Logistics and Operations Specialist with 7+ years in Supply Chain & Customer Service

Experienced in managing transportation, scheduling, and real-time shipment tracking.

Handled high-volume customer inquiries across various roles with a focus on maintaining quality support.

Coordinated communication with clients, vendors, and stakeholders in property management and logistics.

Sourced, screened, and hired CDL drivers, and onboarded cleaning vendors.

Proficient in Salesforce, Trello, Asana, Helpscout, Slack, and Google Suites for customer and project management.

Coordinate and schedule transportation and delivery of goods to various locations., Track shipments in real-time update stakeholders on the status and resolve any issues or delays in the delivery process., Develop and implement efficient logistics strategies to ensure timely delivery of goods.

Manage different Airbnb houses scattered within Texas, making sure they were rent-ready., Coordinate with vendors, cleaners, and inspectors to schedule appointments, maintaining properties and ensuring they run smoothly., Assist guests with issues or inquiries regarding their stay.

Utilized a range of CRM software and tools such as Helpscout, Slack, Trello, and Google Suites to effectively track and manage customer relationships., Collaborated with internal team managers and sales teams to identify opportunities for expanding existing customers' utilization of our...

Screen and onboard new cleaners and qualify vendors., Created SOP for internal processes by using Loom., Fast paced customer service, demanding environment with plenty of multitasking.

Strong track record in sourcing, screening, and hiring qualified CDL drivers for the company., Proficient in utilizing various recruitment strategies and tools to attract top driver talent.

Demonstrated ability to handle a high volume of customer inquiries while maintaining a positive attitude., Maintained and organized the online customer account database. Assuring data is up to date.

Coordinated property showings and managed communication between clients & agents., Aiding Real Estate agents nationwide in managing prospective closing clients.