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Ingeniero de Software con 5 años de experiencia en desarrollo y liderazgo técnico
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Competencias
Desarrollo de aplicaciones web y móviles utilizando diversas tecnologías y lenguajes de programación.
Coordina equipos de desarrollo y gestiona proyectos tecnológicos desde la planificación hasta la implementación.
Planifica, ejecuta y controla proyectos tecnológicos cumpliendo plazos y objetivos definidos.
Recopila y documenta necesidades del cliente para traducirlas en soluciones técnicas efectivas.
Aplica Scrum y Kanban para mejorar la productividad y la calidad del desarrollo de software.
Educacion
Resumen
Profesional con 5 años de experiencia en desarrollo de software, liderazgo de equipos y gestión de proyectos tecnológicos. Enfocado en crear soluciones eficientes y colaborar en entornos dinámicos.
Logros Clave
- Lideró un equipo de 8 desarrolladores en la creación de una plataforma SaaS que incrementó la eficiencia del cliente en un 30%.
- Implementó mejoras en procesos de desarrollo que redujeron los tiempos de entrega en un 20%.
- Participó en el diseño y desarrollo de aplicaciones móviles con un enfoque en la usabilidad y rendimiento.
Experiencia
Customer Service Representative
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Responded to customer requests for products, services, and company information., Contributed to sales growth by upselling products and services based on individual customer requirements.
T2 Supervisor for Customer Service
Supervised a team of customer service representatives, ensuring high-quality service and adherence to company policies, Resolved escalated customer issues and implemented solutions to improve overall customer satisfaction, Trained new employees on customer service protocols and system usage
Customer Service Representative
Provided customer support for GEXA Energy and Frontier Utilities, handling inquiries and resolving issues promptly, Maintained a high customer satisfaction rate through effective communication and problem-solving skills
Customer Service Representative
Delivered exceptional customer service for Hotwire.com, addressing customer concerns and facilitating bookings, Consistently achieved high customer satisfaction scores and received positive feedback from clients
Customer Service Representative and RealTime Analyst (RTA)
Provided customer service for DTV, managing customer inquiries and issues efficiently, Served as a Real-Time Analyst, monitoring call traffic and agent performance to ensure optimal service levels
Customer Service Representative
Offered customer support for Sprint, handling a high volume of calls and resolving technical issues, Maintained detailed records of customer interactions and provided feedback for process improvements
Customer Service QA
Conducted quality assurance for customer service interactions, ensuring compliance with company standards, Provided coaching and feedback to representatives to enhance service quality
Customer Service Representative
Assisted AT&T customers with account inquiries, billing issues, and service troubleshooting, Achieved high customer satisfaction scores through effective issue resolution
Customer Service Representative
Supported Simerco customers with various service-related queries, maintaining a professional and helpful demeanor
Head Chef Helper
Assisted the head chef in daily kitchen operations, ensuring smooth and efficient service, Managed inventory and helped maintain high standards of food quality and safety
Customer Service Representative
Represented Kohl's, providing customer service and support for online and in-store purchases
Customer Service Representative
Offered customer support for Target and Capital One, addressing a wide range of customer inquiries and issues