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Eduardo
Customer Service B2B
Contacto
Competencias
Demonstrated experience with Spanish.
Demonstrated experience with English.
Demonstrated experience with French.
Demonstrated experience with German.
Demonstrated experience with Curriculum Design.
Educacion
Idiomas
Resumen
Customer Service B2B open to new opportunities
Experiencia
Customer Service B2B
I completed the training and I was able to handle orders for medical and chemical equipment.
Customer Service Medical Interpreter
I assist doctors and medical staff to communicate effectively with their patients, with a deep multicultural understanding.. Patients and providers alike have been amazed with my command and wide understanding of all linguistic variants in both languages.
Customer Service Medical Interpreter
I wrote several essays expressing my comprehension on Medical Interpretation.. Our customers’ evaluations praised my communicative efficiency and my command of both languages, with the highest scores.
Customer Service Medical Interpreter
I completed all the training courses available to foster my knowledge, both in Medicine and in current privacy laws.. All my evaluations met and exceeded the expectations set by the Quality Assurance department, and all of our customers were serviced with the most quality possible.
Service Desk Analyst
I solved Information Technology issues on calls, chats and emails for a major pharmaceutical company by consulting a variety of private and public resources and delivering individual solutions on the spot.. I was able to secure our client, Eli Lilly, for the whole campaign by showing my communicative and resolution skills on the evaluation mock calls.
Telephone Sales Agent
Every day I used to manually dial at least one hundred telephone numbers to build rapport with American vacationers.. I would sell memberships for exclusive resorts or I would upgrade their vacation package.. I learned to face rejection and to be persistent until I could get results.
English teacher
I designed the courses, created and adapted activities, taught and evaluated a wide variety of students.. Their communicative skills improved according to their attendance.. They developed a high independence for learning by consuming media at will.
Language Tutor
Conduct private language tutoring for a wide variety of students. Adapt classes to meet changing learning needs
Language Teacher
Designed syllabus and activities for multi-level English courses. Evaluated and coached diverse student demographic. Integrated digital media into the curriculum
Classical Philology Scholar
Conducted advanced research in ancient languages and literature. Applied linguistic analysis to structural syntax and etymology
Medical Interpreter
Bridged linguistic gaps between medical staff and patients. Maintained command of dialectal nuances in English and Spanish
Medical Interpreter
Authored analytical essays on medical interpretation methodology. Achieved high quality scores from clients
Medical Interpreter
Completed training in medical terminology and privacy frameworks. Exceeded Quality Assurance benchmarks
B2B Customer Service Agent
Managed business logistics and material orders using SAP
Service Desk Analyst
Resolved technical issues for Eli Lilly. Managed technical queues using ServiceNow
Telephone Sales Agent
Built rapport with international clients