Eduardo - Customer Service B2B

Demonstrated experience with Spanish.

Demonstrated experience with English.

Demonstrated experience with French.

Demonstrated experience with German.

Demonstrated experience with Curriculum Design.

I completed the training and I was able to handle orders for medical and chemical equipment.

I assist doctors and medical staff to communicate effectively with their patients, with a deep multicultural understanding.. Patients and providers alike have been amazed with my command and wide understanding of all linguistic variants in both languages.

I wrote several essays expressing my comprehension on Medical Interpretation.. Our customers’ evaluations praised my communicative efficiency and my command of both languages, with the highest scores.

I completed all the training courses available to foster my knowledge, both in Medicine and in current privacy laws.. All my evaluations met and exceeded the expectations set by the Quality Assurance department, and all of our customers were serviced with the most quality possible.

I solved Information Technology issues on calls, chats and emails for a major pharmaceutical company by consulting a variety of private and public resources and delivering individual solutions on the spot.. I was able to secure our client, Eli Lilly, for the whole campaign by showing my communicative and resolution skills on the evaluation mock calls.

Every day I used to manually dial at least one hundred telephone numbers to build rapport with American vacationers.. I would sell memberships for exclusive resorts or I would upgrade their vacation package.. I learned to face rejection and to be persistent until I could get results.

I designed the courses, created and adapted activities, taught and evaluated a wide variety of students.. Their communicative skills improved according to their attendance.. They developed a high independence for learning by consuming media at will.

Conduct private language tutoring for a wide variety of students. Adapt classes to meet changing learning needs

Designed syllabus and activities for multi-level English courses. Evaluated and coached diverse student demographic. Integrated digital media into the curriculum

Conducted advanced research in ancient languages and literature. Applied linguistic analysis to structural syntax and etymology

Bridged linguistic gaps between medical staff and patients. Maintained command of dialectal nuances in English and Spanish

Authored analytical essays on medical interpretation methodology. Achieved high quality scores from clients

Completed training in medical terminology and privacy frameworks. Exceeded Quality Assurance benchmarks

Managed business logistics and material orders using SAP

Resolved technical issues for Eli Lilly. Managed technical queues using ServiceNow

Built rapport with international clients