Versatile specialist with extensive experience in insurance policy management, customer engagement, and team training. Skilled in operational tasks, sales initiatives, and client service, dedicated to delivering excellent results and fostering team growth.
Provided comprehensive customer support and needs assessment to ensure customer satisfaction and retention.
Handled policy renewals, account management, and sales strategies within the commercial trucking insurance sector.
Conducted training sessions and mentored team members to improve service quality and operational efficiency.
Developed and implemented outbound call strategies to drive sales and enhance customer engagement.
PTS Public Transportation Service
Porch
Vision Group BPO
Technical Career
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Executed various operational duties such as appointment setting, customer needs assessment, and process improvements.