Experienced Salesforce Senior Administrator and IT Manager with a track record of streamlining CRM processes, managing complex system integrations, and leading IT operations. Skilled in user management, report automation, and system troubleshooting, with strong customer service background across...
Handled user management, report creation, object management, and integrations, optimizing CRM operations.
Supervised IT teams, maintained infrastructure and software, and managed network and security protocols.
Provided remote technical support and customer service, handling inquiries and sales of digital services.
Troubleshooted hardware, network, telecommunication systems, and managed remote access tools like AnyDesk and LogMeIn.
Concentrix
User Account Administration., Report Editing/Creation., Queue Management, assignment and configuration., Multi Case Review, analysis and troubleshooting., DataLoader and DataLoader.io configuration and usage., Workflow creation and editing., Analytics Dashboard creation., Object Management, Fields...
LanguageLine Solutions
Listen carefully to what the speaker is saying to properly translate to the listener., Note taking to help my memory work around certain things., Reproduce whatever has been said in the other language, make it properly understandable., Assimilation of works and spoken things including acronyms.
OttePolo Group
OnSite, offsite remote computer repair (AnyDesk, LogMeIn, TeamViewer, Remote Desktop Connection), Manage an IT Team of 4 employees., Manage an Answering Service team of 14-16 employees., Proactive Problem Solving., Schedule & Vacation arranging., MySQL, TBS, Five9, Infinity Apps...
OttePolo Group – GeeksOnSite
BSc
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Developed and edited workflows and scripts for automating sales, customer support, and internal operations.
Customer Service – Attending to regular customer’s inquiries., Sales of Non-Tangible products – Remote Services., Remote technical service to Personal and Company owned computers - devices, servers, VPN and other related services., Dispatch of OnSite Technicians, Schedule management, Waiting lists,...
Howard Johnson – Orlando I-Drive
Greet guests and provide them with customer service., Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper., Manage Guests requests and reservations within WynGuest application., Answer all client questions and incoming calls.,...
Travelodge – Orlando I-Drive
Greet guests and provide them with customer service., Manage coordination and shift schedules with the Front Desk team., Manage coordination and shift schedules with the House Keeping team., Ensure the hotel was properly arranged as well as the Front Desk and the rooms., Manage Guests requests and...
