Eduardo - Customer Support Agent (Toast Restaurant Software Services Account)

Demonstrated experience with Effective communication.

Demonstrated experience with Problem solving.

Demonstrated experience with Teamwork.

Demonstrated experience with Attention to detail.

Demonstrated experience with Adaptability & works well under pressure.

Supported restaurant-industry clients on the Toast point-of-sale (POS) software.. Developed clear, empathetic communication skills with clients of diverse profiles.. Learned to diagnose and resolve technical issues quickly and efficiently.. Strengthened active listening, patience, and handling of difficult situations.. Gained proficiency with ticketing systems, case documentation, and issue follow-up.. Improved teamwork, adaptability, and time management skills.. Learned to work with performance metrics (KPIs), service quality, and customer satisfaction.

Managed customer retention, applying negotiation and loyalty-building techniques.. Provided technical support to resolve issues and answer customer inquiries.. Worked within the fraud department, identifying and preventing suspicious activity.. Developed analytical skills to detect irregularities and protect customers.. Strengthened my ability to handle confidential information responsibly and ethically.

Prepared cost estimates and budgets for installation and maintenance jobs.. Maintained active, ongoing communication with field work crews.. Coordinated container logistics, ensuring correct placement and availability.. Managed material ordering and supply for each project.. Kept clients informed throughout the process, ensuring their satisfaction.. Oversaw workflow to ensure deadlines and quality standards were met.