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Eduardo
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Experiencia
Call Center Sales Representative
Executed outbound/inbound calls to engage potential customers and promote insurance products., Utilized CRM software to track interactions and manage leads effectively. Approximately between 250 & 350 calls daily., Adapted communication strategies to meet diverse customer needs and preferences., Assisted customers with inquiries, providing accurate information and effective solutions., Resolved customer complaints swiftly, ensuring satisfaction and retention., Leveraged CRM software for monitoring customer interactions. Minimum of 18 calls a hour.
Customer Service Representative
Approached potential customers to discuss available services., Adept at executing information processing while capturing client details.
Call Center Sales Representative
Analyzed contractual agreements., Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Collections Agent
Managed inbound and outbound calls to collect overdue payments from customers., Documented customer interactions accurately in database systems for compliance and record., Resolved disputes effectively by negotiating payment plans that satisfied both parties., Maintained high volume of calls and met demands of busy and productive group.