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Edwin
Contacto
Competencias
Demonstrated experience with Bilingual.
Demonstrated experience with CRMs management.
Demonstrated experience with Fast learner.
Demonstrated experience with Dependable.
Demonstrated experience with Tech-savvy.
Educación
Experiencia
Legal Assistance/Customer Support
Communicate with clients, Request information and documentation, Translate documents, Keep client’s records updated and organized, Schedule Appointments/Calls with Attorneys, Others
Legal Assistance/Customer Support
Communicate with clients, Request information and documentation, Keep client’s records updated and organized, Connect clients with Attorney/Paralegal, Process client’s payments, Others
Customer Service Representative
Create leads, Communicate with clients, Provide requested quotes, Link clients to Sales team, Keep CRM system updated
Email Support
Communicate with clients via email, Provide updates, Help clients with troubleshooting
Customer Support
Walkthrough the client to place an order, Place orders for the client, Track orders and shipments, Process cancelations and refund requests
Retail Support
Provide support for leasing platform to retailers & clients, Process leasing contracts, Troubleshoot software issues, Escalate issues
Customer Service/Technical Support
Answer client’s questions and concerns, Provide services information, Troubleshoot network devices, Escalate claims, Create tickets
Customer Service
Provide services information, Answer billing questions, Troubleshooting, Upsell phone & internet packages and upgrades
Customer/Tech Support
Redeem phone prepaid cards for customers, Devices Troubleshooting, Take warranty and refund requests, Send devices replacement