Operations professional with over a decade of managing diverse client accounts in sportswear, cosmetics, and healthcare sectors. Skilled in team leadership, process improvement, and client communication, ensuring high-quality service and operational efficiency.
Supervised teams of interpreters and operational staff, fostering high performance and development.
Managed scheduling, goal setting, and collaboration across departments to ensure smooth daily operations.
Collaborated with clients to align operational processes with their requirements and expectations.
Proficient in Microsoft Office, Google Workspace, Genesys, Tableau, and Slack for operational and data management.
Teleperformance
Currently managing two accounts: one focused on sportswear and accessories, and the other on cosmetics., Responsible for scheduling, approving time-off requests, and setting daily, weekly, and monthly goals based on client requirements., Collaborate closely with other departments to ensure smooth...
Teleperformance
Led a team of supervisors and interpreters, ensuring quality service for medical and customer calls., Oversaw scheduling, reporting, performance tracking, and team development., Supported operational decisions to boost efficiency and service standards., Promoted a positive, high-performing team...
Knoah Solutions
Interpreted real-time medical calls between patients and healthcare providers in U.S. clinics and hospitals.
Bachelor in Science and Humanities
System Engineering
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Provided real-time medical interpretation, facilitating communication between patients and healthcare providers.
