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Edwin
Operations Manager with 10+ years in B2B and healthcare sectors
Contacto
Competencias
Supervised teams of interpreters and operational staff, fostering high performance and development.
Managed scheduling, goal setting, and collaboration across departments to ensure smooth daily operations.
Collaborated with clients to align operational processes with their requirements and expectations.
Proficient in Microsoft Office, Google Workspace, Genesys, Tableau, and Slack for operational and data management.
Provided real-time medical interpretation, facilitating communication between patients and healthcare providers.
Educacion
Idiomas
Resumen
Operations professional with over a decade of managing diverse client accounts in sportswear, cosmetics, and healthcare sectors. Skilled in team leadership, process improvement, and client communication, ensuring high-quality service and operational efficiency.
Logros Clave
- Managed multiple client accounts in sportswear, cosmetics, and healthcare, ensuring operational excellence and client satisfaction.
- Led a team of supervisors and interpreters, overseeing scheduling, performance tracking, and quality assurance for medical and customer service calls.
- Implemented process improvements and team development initiatives to enhance service standards and operational efficiency.
Experiencia
Operations Assistant Manager
Currently managing two accounts: one focused on sportswear and accessories, and the other on cosmetics., Responsible for scheduling, approving time-off requests, and setting daily, weekly, and monthly goals based on client requirements., Collaborate closely with other departments to ensure smooth...
Medical Interpreter/Supervisor/Operations Assistant Manager
Led a team of supervisors and interpreters, ensuring quality service for medical and customer calls., Oversaw scheduling, reporting, performance tracking, and team development., Supported operational decisions to boost efficiency and service standards., Promoted a positive, high-performing team...
Medical Interpreter
Interpreted real-time medical calls between patients and healthcare providers in U.S. clinics and hospitals.