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Edwin
Customer Service & Support Specialist with 7+ years in Telecom, Legal, and Financial Services
Contacto
Competencias
Skilled in delivering exceptional customer support across various industries, ensuring client satisfaction.
Experienced in troubleshooting and assisting with computers, tablets, and mobile devices.
Proficient in managing client cases from initiation to resolution, including legal and financial processes.
Effective in liaising with facilities, hospitals, and law firms to exchange sensitive information.
Competent in using Vonage, ZenDesk, VICI Dial, Grasshopper, and other platforms to optimize workflows.
Idiomas
Resumen
Dedicated support specialist with over 7 years of experience in customer service, technical assistance, legal record retrieval, and loan case management. Proven ability to adapt across industries, leveraging technical skills and excellent communication to deliver results.
Logros Clave
- Progressed from CSR to SME, demonstrating growth in soft skills and leadership.
- Handled diverse support roles, including technical support, legal record retrieval, and medical appointment coordination.
- Managed client cases end-to-end, including risk assessments and logistical coordination for loans.
- Utilized multiple CRM and dialer systems to enhance customer engagement and operational efficiency.
- Provided critical support in legal and medical environments, ensuring accurate record retrieval and communication.
Experiencia
CSR
Learned the basic and started my career. Promoted as SME. Developed Soft Skills. Provided feedback and coaching
CSR
Provided support with prepaid and debit cards inquiries
Technical Support
Provided assistance to customers with Computers, Tablets and Cellphones
CSR
Provided Customer Service support for a Travel Company
Document Retriever
In charge of outbounds-emails interactions with Facilities, Hospitals, Medical Clinics. Retrieve Medical, Billing Records as part of the Personal Injury case
Appointment Setter and Medical Retriever
Provided real-time attention to patients looking to schedule appointments. Updated demographic information for patients. Sent billing and medical records to facilities and law firms
CSR- Loan Officer
Managed client cases from intake through settlement. Coordinated essential logistics like medical transportation. Conducted financial risk assessments