Dedicated support specialist with over 7 years of experience in customer service, technical assistance, legal record retrieval, and loan case management. Proven ability to adapt across industries, leveraging technical skills and excellent communication to deliver results.
Skilled in delivering exceptional customer support across various industries, ensuring client satisfaction.
Experienced in troubleshooting and assisting with computers, tablets, and mobile devices.
Proficient in managing client cases from initiation to resolution, including legal and financial processes.
Effective in liaising with facilities, hospitals, and law firms to exchange sensitive information.
IBEX GLOBAL
Learned the basic and started my career. Promoted as SME. Developed Soft Skills. Provided feedback and coaching
INSPIRO
Provided support with prepaid and debit cards inquiries
CONCENTRIX
Provided assistance to customers with Computers, Tablets and Cellphones
CALLNOVO
Provided Customer Service support for a Travel Company
Sunset West Legal Group
In charge of outbounds-emails interactions with Facilities, Hospitals, Medical Clinics. Retrieve Medical, Billing Records as part of the Personal Injury case
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Competent in using Vonage, ZenDesk, VICI Dial, Grasshopper, and other platforms to optimize workflows.
The NILA
Provided real-time attention to patients looking to schedule appointments. Updated demographic information for patients. Sent billing and medical records to facilities and law firms
DTLA
Managed client cases from intake through settlement. Coordinated essential logistics like medical transportation. Conducted financial risk assessments
