Experienced in SaaS customer support, onboarding, documentation management, and security compliance with proven role progression.
Managed internal documentation and knowledge bases to support onboarding, compliance, and process improvement.
Provided tailored support to key SaaS accounts and managed client communications to ensure satisfaction.
Collaborated with account managers, legal, HR, and IT teams to align support strategies and procedures.
Trained new team members on operational procedures and product knowledge, enhancing team performance.
OPEN TEXT
Managed onboarding and training of new team members, ensuring smooth transitions and operational readiness., Maintained and updated internal documentation and knowledge bases to support onboarding and compliance., Monitored SLA adherence and escalation triggers, proactively resolving issues and...
MICRO FOCUS
Acted as SME for escalations, offering specialized support for sensitive client cases.
BOSCH
Supported onboarding of internal personnel into secure systems, ensuring compliance with cybersecurity protocols., Maintained updated documentation for security procedures and onboarding workflows., Collaborated with IT and HR teams to ensure alignment with local legislation and internal policies.
Technical Degree
High School Degree
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