Edwin - Software Developer with 5 years of experience in web application development

Developed interactive web interfaces using JavaScript, HTML, and CSS.

Built reusable components and managed application state in React applications.

Designed RESTful APIs and integrated backend services with frontend interfaces.

Used Git for source code management, branching, and collaborative development.

Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures., Resolved customer complaints with empathy and patience restoring client confidence in company.

Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations., Fostered positive relationships with airlines, hotels, and tour operators, enhancing service offerings and client experiences., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved shipment issues promptly by collaborating with internal teams to find effective solutions., Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times., Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.