Edymark - Project Manager with 8+ years of experience in technology and telecommunications

Directed project lifecycle from planning to execution, ensuring timely completion.

Led diverse teams to achieve project objectives and foster collaboration.

Facilitated communication between stakeholders and team members for seamless project flow.

Identified potential project risks and implemented mitigation strategies.

Managed key accounts: Absolute Transportation of America and Preferred Cartage., Served as the main point of contact for clients, offering logistics solutions, recruitment services and proactive support., Delivered front-line customer service to shippers and drivers, resolving real-time transportation issues and ensuring client satisfaction., Led recruiting efforts, sourcing and onboarding qualified CDL drivers to meet client hiring targets., Monitored on-time performance, customer feedback, and service quality metrics, consistently meeting or exceeding expectations.

Managed client relationships, providing customized digital forensics solutions., Consultative selling, Identified upselling and cross-selling opportunities to maximize revenue growth., Project Coordination & Case Management, Consistently exceeded sales targets and customer satisfaction KPIs., Collaborated with cross-functional teams to align business strategies with client needs., CRM & Pipeline Management

Sales and Revenue generation, Delivered exceptional Customer service to international clients, ensuring seamless travel experiences., Assessed customer needs and provided tailored solutions to enhance satisfaction and loyalty., Crisis & Conflict Resolution, Partnered with cross-functional teams to resolve customer issues and improve service operations., Multilingual Communication & Cultural Awareness