Demonstrated experience with Leadership and Team Development.
Demonstrated experience with Process Improvement.
Demonstrated experience with Problem Solving.
Demonstrated experience with Data Analysis.
UPS
Worked as a sales support for UPS Courier, maintaining a customer portfolio, Provided and followed up on logistic services, Prepared and reviewed necessary documentation for customs processes, Sold logistic and customs services for packages.
Model Kite
Planned and managed logistics, Negotiated rates with carriers, booking loads using provided tools, Shipped dry, refrigerated, and flatbed loads within North America, from the USA to Canada, Monitored quality, quantity, transportation costs, delivery times, and productivity, Analyzed data and considered performance modifications, implementing improvements, Handled company operations and loads during after-hours.
GLC USA
Managed a customer service team responsible for handling inquiries, orders, and issues for clients in the logistics sector, Collaborated with cross-functional teams, including operations, warehouse, and transportation, to optimize processes, reduce delivery times, and enhance service quality, Monitored key performance indicators (KPIs) such as response times, order accuracy, and on-time deliveries to ensure service level agreements, Trained and guided customer service representatives to ensure a high level of product knowledge, effective communication, and professional interaction with customers, Resolved escalated customer issues quickly and effectively, Analyzed customer feedback and data to identify trends and recommend solutions for continuous improvement, Supervised multimodal dispatches, Generated and delivered reports for analysis and projections.
High School Diploma
Electrical Engineering
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Demonstrated experience with Cross-functional Collaboration.
Quest Metals and Cattle Morace
Provided end-to-end professional services to design, establish, and operationalize the logistics department, Developed scalable logistics frameworks, including procurement workflows, inventory management systems, transportation coordination, and warehousing strategies, Implemented logistics software (e.g., ERP/WMS platforms) and data analytics tools to optimize route planning, demand forecasting, and real-time tracking, Recruited and trained cross-functional teams, defining roles, KPIs, and performance metrics to ensure seamless operations, Negotiated contracts with carriers and suppliers, reducing transportation costs by 18% for Quest Metals and improving Cattle Morace’s cold-chain logistics reliability by 25%, Established protocols for regulatory compliance (OSHA, DOT) and risk mitigation, ensuring safe handling of hazardous materials and perishable goods, Aligned logistics workflows with procurement, sales, and operations teams to enhance end-to-end visibility and customer satisfaction.
