Detail-oriented Data Analyst with extensive experience in transforming raw data into meaningful insights that support business objectives within the financial sector.
Utilized SQL to extract, manipulate, and analyze large datasets for reporting and insights.
Created dashboards and visual reports using tools like Tableau to communicate data findings effectively.
Used Excel for data analysis, modeling, and automation of routine tasks via formulas and VBA.
Performed exploratory data analysis to identify trends and support strategic decisions.
ESHIPPING
Review the TMS software and check the loads that need to be picked up or delivered on the day., Call the drivers or dispatchers to ensure there are no issues with the day's loads and that all will be delivered or picked up on time., Inform the company of any issues or delays with a load, so that this information can be communicated to the customer and they are kept informed., Update the TMS with accurate and truthful information about all the loads in our logistics process., Prepare and send reports to customers with the status of their loads and with exact dates.
DYNAMIC LIQUID LOGISTICS INC
Tracking all pending loads throughout the day, contacting carriers to ensure that drivers are on time for pickup or delivery of the product., Being attentive to any issues that arise with the shipper or receiver to inform our team of the issues and ensure they are communicated to the customer., Updating the statuses of all loads in the TMS to have real-time information on how the operation is progressing., Building loads in the TMS and sending load confirmations to carriers, ensuring that all information is correctly entered, such as product, weight, customer, pickup or delivery location, appointment times., Updating load dates for the Syngenta customer on the Blujay website.
TELEPERFORMANCE
Resolving customer requests, complaints, or claims over the phone and via email regarding their stay at the hotel or prior to arriving at the hotel., Processing refunds for customers when necessary, after reviewing their case., Updating customer requests in the TRM software.
Industrial Engineer
High School
Occupational Safety and Health
Advanced course safe work at heights
Production management
Successful Customer Seminar in the Contact Center Level II
Descubre otros profesionales con experiencia similar
SIMARITIMA-SERVICIOS INTEGRALES MARITIMOS SAS
Coordinate repair operations of refrigerated containers in ports and warehouses., Customer service via telephone and mail from shipping lines, customs agencies, transporters and customers in general., Comply with the quality standards of refrigerated container assistance., Preparation of attendance and pti reports for management., Coordinate inventory of parts in warehouse for refrigerated container assistance.
HOME CENTER SODIMAC CORONA
PQR management to Home Center clients, Management and solution of PQR to clients in all functional areas of the company entered into the Crm Software., Ensure a good service and customer service., Support awards meetings of outstanding sellers for their quality of service.
HOME CENTER SODIMAC CORONA
Inventory of products in warehouse, Check quantities of products on the shelf according to barcode, Register stock of products according to codes for total inventory, Enter surplus products in lofts to maintain stock.
INDUSTRIAS ASTIVIK S.A.
Maintenance of maritime and river vessels:, Check the status of boats with the client, Define list of jobs and resources to execute the project, Selection of contractors in charge for the execution of the project, Inspect development and work time, Verify and inspect quality of work on boats, Liquidation of contractors, Make reports to the client on the final state of the boat.
CONTECAR
Ensure due compliance with operations of anti-narcotics, customs, Ica and Invima inspections of containerized cargo in the port., Verification of placement of containers in an area for inspections., Verify and ensure the correct handling and treatment of the load by forklift operators and stevedores., Support to the police, dian, ica and invima authorities in resources required for inspection operations.
SOCIEDAD PORTUARIA DE CARTAGENA
Ensure due attention to requests submitted by importing/exporting clients with the support of areas related to their processes., Attention of foreign people in import and export transit in Sprc and Contecar., Comply with the standards and management indicators defined for the area., Develop specific tasks assigned to the customer service area., Support in the preparation of quarterly statistical management reports., Ensure the scheduling of special client operations., Attention to requests via e-mail., Attention to requests via telephone.
Information systems
English-Level B2
